Dental Quality Management Is Our New Challenge

In this course we will discuss our new challenge which is dental quality management & its importance in our dental practices.

Course Outlines:

  1. What is quality?
  2. Importance of dental quality in our dental practices.
  3. Total quality management.
  4. Criteria of dental quality services.
  5. Dental quality & dental marketing.
  6. Quality management principles.
  7. Iceberg model
  8. Donabedian model.
  9. Juran triage.
  10. Discussion of the case scenario.
  11. Communication Skills and its importance

Estimated Time: 310 min.

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Dental Quality Management  

Dental Quality Management Is Our New Challenge
Outline
What Is Quality?
Importance of Quality Control in Dental Practice part I
Importance of Quality Control in Dental Practice part II
Total Quality Management
Criteria of Qualified Dental Service
Dental Quality & Dental Marketing
Word of Mouth
Quality Management Principles
You Can’t Control What You Can’t Measure
Iceberg Model
Donabedian Model
Take-home Message
Case Scenario
Juran Triolgy
Medical Errors
Medication Errors
Guide Lines for Handwritten Prescription
Error in the Delivery of Anesthetic
Lack of Informed Consent

Communication Skills

What Is Communication Process?
Effect of Good Communication
Touch points of Patient Communication
Dealing with Difficult Patient Situations
Adopting a Team Approach

What Others Have Said

About Faculty:

Dr. Marwa Kamal

Healthcare Quality Specialist Patient Safety Lecturer & Project Advisor. Dental Quality Management Lecturer. Dental Quality Management projects & consultations advisor for Dental Clinics.
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