In this course we will discuss our new challenge which is dental quality management & its importance in our dental practices.
- What is quality?
- Importance of dental quality in our dental practices.
- Total quality management.
- Criteria of dental quality services.
- Dental quality & dental marketing.
- Quality management principles.
- Iceberg model
- Donabedian model.
- Juran triage.
- Discussion of the case scenario.
- Communication Skills and its importance
one year plan